IGXGlobal Advanced Support Services for AI Infrastructure Solutions

Accelerate AI Deployment and Enhance Operational Efficiency

NVIDIA® has made it easier, faster, and more cost-effective for businesses to deploy the most important Artificial Intelligence (AI) use cases powering enterprises. By combining the performance, scale, and manageability of the NVIDIA DGX BasePOD™ reference architecture with industry-tailored software and tools from the NVIDIA AI Enterprise software suite, you can rely on this proven platform to build your AI applications. Additionally, IGXGlobal offers customised AI infrastructure solutions to meet the specific needs of your organisation, helping you to overcome the challenges to design, build, and maintain AI Infrastructure solutions at scale.

As part of AI Ignite, IGXGlobal provides support services for the Artificial Intelligence/Machine Learning (AI/ML) infrastructure stack, including NVIDIA DGX and customised hardware solutions to help ensure optimal performance, availability, and reliability of your AI/ML environment. Our advanced support services cover the entire stack, from the NVIDIA DGX BasePOD platform systems, Bright Cluster, and associated monitoring tools and customised hardware solutions. Our team of experts work closely to understand your unique requirements and customise our support services to meet your specific needs.

Solution Scope

Operations Support

Covers the ongoing operational tasks, configuration management, and software management within the AI/ML environment. Services include:

Provisioning and configuration of pods and containers
Cluster software upgrades and downgrades (2 upgrades per year)
Automated monitoring of system performance and resource allocation
Assistance with system scaling and capacity planning
Troubleshooting and resolving operational issues

Monitoring Support

Focuses on monitoring the health and performance of your AI/ML infrastructure stack. Services include:

Real-time health monitoring of CPU, memory, and other hardware resources
Detection of anomalies and performance degradation
Threshold configuration and alert setup for timely issue resolution
Monitoring the availability and responsiveness of key services
Periodic performance reports and recommendations for optimisation

Monitoring and Alerting

We configure monitoring tools to continuously track the health and performance of the AI/ML infrastructure stack. Alerts are set up based on predefined thresholds to notify us of anomalies. These thresholds are tailored to your specific environment.

Quarterly Reporting

Item definition that will be covered in a monthly review of the AI/ML infrastructure stack. Covered items will include (but are not limited to):

Performance reports
Alerts, threshold exception and availability metrics
Recommendation for optimisation
Review of services tasks performed

Organisation Benefits

Leveraging IGXGlobal Advanced Support Services for AI Infrastructure Solutions allows you to realise a range of business outcomes, including:

Accelerate AI Development and Deployment

Seamlessly harness the potential of AI for your critical enterprise needs. Our solution merges the robust performance, scalability, and manageability of the NVIDIA DGX BasePOD architecture and customised AI infrastructure solutions with specialised software and tools from the NVIDIA AI Enterprise software suite.

Enhance Operational Efficiency

Our support services streamline operations by overseeing the hardware stack and managing critical software components, such as Base Command Manager (BCM) and associated monitoring tools—reducing downtime and enhancing overall operational efficiency.

Better Allocate Resources

Focus your internal resources on strategic AI/ML initiatives, R&D, and core business functions, as our experts handle routine infrastructure operational tasks and maintenance with optimised software support.

Embrace Proactive Monitoring

Our monitoring alerts ensure early detection of issues, reducing the risk of critical system failures while minimising downtime and maintaining data availability.

Why IGXGlobal to Support Your AI Infrastructure Solutions?

AI Expertise

Our team possesses profound technical expertise, addressing the unique challenges and specific requirements across multiple industries. This expertise enables us to provide a tailored level of service, ensuring that your AI infrastructure operates at peak performance.

NVIDIA Certified DGX Managed Services Provider

We take pride in being recognised as one of NVIDIA's certified managed services providers, reflecting our deep technical proficiency and commitment to excellence. As a certified partner, we are at the forefront of harnessing the power of NVIDIA DGX technology. You can trust us to deliver the highest standard of support and expertise.

Flexible Pricing

We understand that organisations have varying needs and budgets. That's why IGXGlobal offers flexible pricing options for our support services. Whether you require comprehensive support or specific, targeted assistance, we have pricing models that align with your unique requirements. Our flexibility ensures that you receive the right level of service without breaking your budget.

Commitment to Customer Satisfaction

At IGXGlobal, we operate with a customer-first, services-led, and results-driven mindset. Our primary focus is to assist organisations in achieving their strategic IT business objectives efficiently and cost-effectively. Every action we take is geared towards ensuring your satisfaction and success in harnessing the full potential of your NVIDIA DGX BasePOD infrastructure.

Join hands with us to unlock the true power of AI for your organisation.

When you choose IGXGlobal Advanced Support Services for AI Infrastructure Solutions, you're selecting a partner with a proven track record, industry recognition, and a dedication to your success.

To learn more, contact us today at IGXGlobal@eplus.com. Visit https://www.IGXGlobal.com/solutions/ai for additional details about IGXGlobal AI Ignite.